Strategy & Thought Leader •

“Don Peppers – Author, Speaker, Founding Partner of CX Speakers

Don Peppers is a best-selling author, blogger, business strategist, and widely acclaimed keynote speaker.

A marketing futurist and accomplished trend spotter, Peppers has educated and motivated audiences worldwide with presentations and workshops focused on how businesses can compete in a dynamic, technologically fast-moving world. His latest book Customer Experience: What, How and Why Now (2016), provides insights and “how to” recommendations for building and maintaining a truly customer-centric business.

Peppers has written nine books with business partner Martha Rogers, collectively selling well over a million copies in 18 languages. Most recently Extreme Trust: Turning Proactive Honesty and Flawless Execution into Long-Term Profits (Penguin, 2016) uses real-world examples to show how rising customer expectations in a more transparent age have permanently altered the competitive landscape. And Managing Customer Experience and Relationships (Wiley, 2017) is the third edition of their graduate-level textbook, originally published in 2003.

Prior to founding Peppers & Rogers Group and then CX Speakers, Don served as the CEO of Chiat/Day’s direct marketing unit and was a celebrated ad agency “rainmaker” – exploits he celebrates in his entertaining book Life’s a Pitch: Then You Buy (Doubleday, 1995).

Graduating from the U.S. Air Force Academy with a B.S. in astronautical engineering (seriously!), Don claims he was the only actual rocket scientist in the advertising industry. He also has a Master’s in Public Affairs from Princeton University’s Woodrow Wilson School.”

Consulting •

“Jacqui has worked with major national and international companies in a variety of industries including financial services, management and professional services, retail, telecommunications and manufacturing. Along with extensive government experience as a consultant at the local, state and federal levels, Jacqui has worked in the not-for-profit sector as a volunteer, consultant and board member.She has mastered a unique set of skills that have come from more than 20 years of direct and personal involvement in all aspects of consulting. She has been the buyer of consulting services, a client employee working with consultants, a manager in major consulting firms, an owner of two management consulting businesses, an auditor of consulting services and a service provider.

At the core, Jacqui has a unique ability to leverage the critical relationships between organisational culture, governance and leadership action to drive company performance.

Prior to her consulting career, Jacqui was a member of the NSW Government’s Senior Executive Service in charge of corporate services for a number of departments over a seven year period. Her areas of responsibility included human resources, finance, administration and records, assets, risk management, fleet services, information technology, legal services and quality management.

As a change strategy consultant with PwC Consulting and IBM Management Consulting, Jacqui delivered client services and was also a core team member in developing internationally applied work method and points of view regarding organizational transformation.”

Analytics •

Nikhil Aggarwal driven by the passion for technology, 17+ years as Solution architect & hands-on programmer in crafting and delivering large scale enterprise systems (web and mobile) for various clients’s globally.

Proven track record of delivering high transaction, multi-threaded, low latency, high throughput, secure and HA cloud systems. Experienced in building systems from scratch and reengineering existing systems. We deliver performance optimized, big data driven, scalable web and mobile applications, for  product startups. Biznomy is technology service provider based out of New Delhi, India.

Training & Development •

“Mike is an entertaining pragmatist who blends humour and pathos with his own personal illustrations. Combining a background of sales and management success, Mike’s credibility extends to both sales and non-sales staff alike.

Born in the United States, Mike’s international business perspective makes him a unique speaker/trainer with the impact to move audiences to action. Mike has a BA in Political Science (California State University at Los Angeles) and a MBA in International Management (American Graduate School of International Management).

Mike has demonstrated his “Sales Sense” approaches to producing results working in major corporations in both the USA and Australia. He believes that developing your team’s ability to build profitable business relationships is your best investment for success. After five years as National Sales Manager for Hunter Douglas, he launched “Sales Sense” and started speaking professionally in 1991. He now helps Associations, Corporations, and Franchise groups of all sizes to use the negotiation and sales skills that build profitable relationships. A past President of the National Speakers Association of Australia in NSW, in 1999 Mike was named a Governor of the American Chamber of Commerce in Australia.”

Robotics Process Automation •

• “Our RPA deployments have enabled global institutions to ensure differentiated customer experience, efficient processes, improved productivity, cost reduction and overall business agility. We provide customised solutions for each industry verticals specialises in Banking, Insurance, Telecom and Shared Services
• Contact Centre Solutions: Consolidate multiple underlying applications into one dynamic, adaptive screen to empower frontline executives. It detects the nature of your caller, provides 360 degree information to your agents in less than 3-9 seconds to resolve customer issue and with omni-channel integration support, simplifies workflow into one navigation screen
• Back Office Solutions: Enable you to collect and analyse key business transaction information and performance from across any RPA infrastructure, providing real-time, predictive and prescriptive analytics. Simply set up your dashboards and make it a breeze for you to keep track of your process and RPA infrastructure. The “Self-Monitoring” capsule allows your RPA infra to monitor themselves more easily, effectively, and efficiently.”

English Languages Training •

We provide English teaching to speakers of other languages in partnership with Language Training Institute (LTi), Australian Registered Training Organisation No 30173 –www.lti.edu.au

We believe that teaching English to speakers of other languages can open a world of opportunity for both our graduates and their students.

LTi focus on training people to Teach English to Speakers of Other Languages (TESOL) around Australia and overseas. Our students come from diverse backgrounds and places (look at LTi’s Course Locations and you will see just how far and wide). We teach both to native speakers of English, and to those whose first language is not English.

Our current ONLINE English Language Courses in India:

• Accredited TESOL Courses:
  • 10695NAT – Certificate IV in TESOL (Teaching English to Speakers of Other Languages)
  • 10688NAT – Diploma of TESOL (Teaching English to Speakers of Other Languages) International Courses
• International TESOL Certificate
• Online courses offered by TruBizSol Academy:
  • Certification in Phonetics
  • Spoken English Class
  • Certification in Business English Teacher Training
  • IELTS Online Coaching

English Teachers Faculty •

 Rachel Brigg, LTi TESOL Director 

Language Training Institute | Universal Education and Training Ltd (Australia)