Our Services

Strategy & Thought Leader •

good-looking-guy“Don Peppers – Author, Speaker, Founding Partner of CX Speakers

Don Peppers is a best-selling author, blogger, business strategist, and widely acclaimed keynote speaker.

A marketing futurist and accomplished trend spotter, Peppers has educated and motivated audiences worldwide with presentations and workshops focused on how businesses can compete in a dynamic, technologically fast-moving world. His latest book Customer Experience: What, How and Why Now (2016), provides insights and “how to” recommendations for building and maintaining a truly customer-centric business.

Peppers has written nine books with business partner Martha Rogers, collectively selling well over a million copies in 18 languages. Most recently Extreme Trust: Turning Proactive Honesty and Flawless Execution into Long-Term Profits (Penguin, 2016) uses real-world examples to show how rising customer expectations in a more transparent age have permanently altered the competitive landscape. And Managing Customer Experience and Relationships (Wiley, 2017) is the third edition of their graduate-level textbook, originally published in 2003.

Prior to founding Peppers & Rogers Group and then CX Speakers, Don served as the CEO of Chiat/Day’s direct marketing unit and was a celebrated ad agency “rainmaker” – exploits he celebrates in his entertaining book Life’s a Pitch: Then You Buy (Doubleday, 1995).

Graduating from the U.S. Air Force Academy with a B.S. in astronautical engineering (seriously!), Don claims he was the only actual rocket scientist in the advertising industry. He also has a Master’s in Public Affairs from Princeton University’s Woodrow Wilson School.”

Consulting •

good-looking-guy“Jacqui has worked with major national and international companies in a variety of industries including financial services, management and professional services, retail, telecommunications and manufacturing. Along with extensive government experience as a consultant at the local, state and federal levels, Jacqui has worked in the not-for-profit sector as a volunteer, consultant and board member.She has mastered a unique set of skills that have come from more than 20 years of direct and personal involvement in all aspects of consulting. She has been the buyer of consulting services, a client employee working with consultants, a manager in major consulting firms, an owner of two management consulting businesses, an auditor of consulting services and a service provider.

At the core, Jacqui has a unique ability to leverage the critical relationships between organisational culture, governance and leadership action to drive company performance.

Prior to her consulting career, Jacqui was a member of the NSW Government’s Senior Executive Service in charge of corporate services for a number of departments over a seven year period. Her areas of responsibility included human resources, finance, administration and records, assets, risk management, fleet services, information technology, legal services and quality management.

As a change strategy consultant with PwC Consulting and IBM Management Consulting, Jacqui delivered client services and was also a core team member in developing internationally applied work method and points of view regarding organizational transformation.”

Technology •

A pioneer in India’s IT staffing business, Future Focus Infotech Pvt. Ltd. (FFI) offers Strategic IT consulting and Managed Solutions to Technology companies. Incorporated in 1997, FFI has transformed over the years from a plain contract staffing service provider into a leader in Consulting for myriad technologies ranging from application development using Open Source, Microsoft, Java and Mainframe technologies to state of the art SMAC technologies.

A Software Development Center (SDC) established in 1999 caters to the growing needs of our International clients offering Application Support services and managed solutions in Quality Assurance(QA), Business Intelligence (BI) and Analytics. Primarily to cater to our Indian clients in their overseas projects, we have spread our wings to establish offices in the USA (Focus America Inc) in 2000 and in UAE (Future Focus Infotech FZE) in 2011. Our subsidiaries, with a clear understanding of the local milieu, have now the capability to service the local clients effectively.

FFI today operates across 8 major cities in India apart from the overseas operations. The scale of our capabilities, offerings and customer engagements in the IT & ITES domain differentiates us from other companies in the consulting and recruitment vertical.

FFI, ISO 9001 certified since 2005, with its focus on quality delivery, has not only been successful in retaining its major clients but also in securing additional business in new geographies. FFI maintains an excellent relationship with its consultants too resulting in consistent repeat business over the years.

good-looking-guy“Veerendra P Mathur is a first generation entrepreneur whose passion lies in leveraging the human potential to enhance business values. A post graduate in Pharmacy, he moved on to set up his first business after a brief stint in pharmaceutical selling. He has established three ventures in the IT and ITES arena between 1991 and 2000 and has successfully exited two of them. With the mission of generating employment opportunities for young Indians, Veeren co-founded Future Focus Infotech in the year 1997. He was the CEO and MD of Focus between 2002 – 2009 and continues to be the Joint Managing Director currently. He leads the organisation’s Indian IT staffing business as well as the off shore software development centre. Veeren has played an active role in the Executive Recruiters Association, India’s premier recruitment body, and has served the same in various capacities and is one of its past Chairmen. Veeren is a Charter Member of TiE, a global entrepreneurs’ organisation, and is in the governing council of the Chennai Chapter. In an effort to give back to society, he participates in the development of the youth by contributing to their growth through sports and academics. His heart is closely connected to anything that would leave a cleaner environment for tomorrow’s generation. The principles of living laid out in The Bhagavad Gita have serve as Veeren’s guiding light and driving force”

Analytics •

good-looking-guyNikhil Aggarwal driven by the passion for technology, 17+ years as Solution architect & hands-on programmer in crafting and delivering large scale enterprise systems (web and mobile) for various clients’s globally.

Proven track record of delivering high transaction, multi-threaded, low latency, high throughput, secure and HA cloud systems. Experienced in building systems from scratch and reengineering existing systems. We deliver performance optimized, big data driven, scalable web and mobile applications, for  product startups. Biznomy is technology service provider based out of New Delhi, India.

Training & Development •

good-looking-guy“Mike is an entertaining pragmatist who blends humour and pathos with his own personal illustrations. Combining a background of sales and management success, Mike’s credibility extends to both sales and non-sales staff alike.

Born in the United States, Mike’s international business perspective makes him a unique speaker/trainer with the impact to move audiences to action. Mike has a BA in Political Science (California State University at Los Angeles) and a MBA in International Management (American Graduate School of International Management).

Mike has demonstrated his “Sales Sense” approaches to producing results working in major corporations in both the USA and Australia. He believes that developing your team’s ability to build profitable business relationships is your best investment for success. After five years as National Sales Manager for Hunter Douglas, he launched “Sales Sense” and started speaking professionally in 1991. He now helps Associations, Corporations, and Franchise groups of all sizes to use the negotiation and sales skills that build profitable relationships. A past President of the National Speakers Association of Australia in NSW, in 1999 Mike was named a Governor of the American Chamber of Commerce in Australia.”

Robotics Process Automation •

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  • “Our RPA deployments have enabled global institutions to ensure differentiated customer experience, efficient processes, improved productivity, cost reduction and overall business agility. We provide customised solutions for each industry verticals specialises in Banking, Insurance, Telecom and Shared Services
  • Contact Centre Solutions: Consolidate multiple underlying applications into one dynamic, adaptive screen to empower frontline executives. It detects the nature of your caller, provides 360 degree information to your agents in less than 3-9 seconds to resolve customer issue and with omni-channel integration support, simplifies workflow into one navigation screen
  • Back Office Solutions: Enable you to collect and analyse key business transaction information and performance from across any RPA infrastructure, providing real-time, predictive and prescriptive analytics. Simply set up your dashboards and make it a breeze for you to keep track of your process and RPA infrastructure. The “Self-Monitoring” capsule allows your RPA infra to monitor themselves more easily, effectively, and efficiently.”
English Language Teaching •

We provide English teaching to speakers of other languages in partnership with Language Training Institute (LTi), a Division of Universal Education and Training Ltd www.UNET.org.au

We believe that teaching English to speakers of other languages can open a world of opportunity for both our graduates and their students.

We focus on training people to Teach English to Speakers of Other Languages (TESOL) around Australia and overseas. Our students come from diverse backgrounds and places (look at our Course Locations and you will see just how far and wide). We teach both to native speakers of English, and to those whose first language is not English.

We’ve been around for a long time and we’re here to stay. LTi was the first organisation in Australia to gain Government accreditation for a Certificate IV in TESOL (Teaching English to Speakers of Other Languages). Our Courses and resources are sought after by other training organisations around Australia.

The current LTi Certificate IV TESOL Course is comprised of 9 Core Units and a choice of 1 of 7 Elective Units which focus on a variety of specialisations in TESOL (for example: Use technology to assist ESL learning). LTi has also written and accredited a Diploma of TESOL which shares 9 common core units with the Cert IV, plus an additional 5 specialisation units, making a 14 unit course.

Sales & Delivery •

Samir has 25 years’ experience of building start-ups within larger multinational corporations in consulting, sales and delivery. He is one of the industry leaders who established offshoring as the prime delivery methodology for IT projects in Australia and New Zealand. He was the VP & Country Head for HCL Australia and previously the global head of SAP operations at Tata Consultancy Services.

TruBizSol organised!

Don Peppers tour to India

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