About Us

Gopal Garg

Founder and CEO
Gopal has been working as a senior executive in the Asia-Pacific Region for 20 years, and has worked in India, Australia, New Zealand, Singapore, Malaysia, Hong Kong, and the Philippines.
He has worked across numerous vertical markets with such multinational corporations as Xerox and Ricoh. He has also participated in four successful new-business start-ups in India and Australia. Originally from a strong sales and marketing background, Gopal’s international experience over four decades has given him an exceptional understanding of Customer Experience, their challenges and requirements.
Gopal associated with Australia’s top English Teaching institute to upskill English language teachers in India who facilitate learning and mentor the students through their schooling and also engage with parents/community stakeholders to create girl-friendly ecosystems. Support educating underprivileged children especially the girl child in rural areas, street child and disabled child across
India.
In a strategic advisory capacity, Gopal has advised a wide range of clients including global corporations, governments, trade missions, public sector companies, privately held companies and aid agencies. His advice has centred around strategic change and  leveraging the potential of technology for strategic advantage.
Gopal has been a professional speaker and written white papers on topic: “#Video Contact Centre Support – Disruptive Communication Technology” and articles “#Multicounty #sourcing #strategy for outsourcing”.
Gopal has a bachelor’s degree with honours in Commerce from University of Delhi and Post Graduate Diplomas in marketing, sales management and business administration from Business School, University of Auckland, New Zealand.
“Tru Biz Solutions partnered with the companies specialised in Consulting, Strategy, Analytics, process designing, training and technology to deliver great Customer Experience”
An entrepreneur with four successful start-ups: Motif Inc., HCL BPO in Australia & NZ and Godrej Repro Division and Ricoh in India.

Extensive experience of guiding various businesses on strategic change including leveraging the potential of technology for strategic advantage.

Made customers strive for higher goals and guided them through difficult decisions and trade-offs.

Advised wide range of customers including global corporations, governments, trade missions, public sector companies, privately held companies and aid agencies.

Have been in APAC region for over 14 years worked in Australia, New Zealand, Singapore, Malaysia, Hong Kong and Philippines.

To develop people, systems and standards to enhance performance for operations that support the customer experience by providing e2e contact centre solutions
To promote customer service as a profession and to improve the level of its practitioner’s professionalism through assessment, accreditation and certification

To provide people working directly or indirectly in customer service in all industry verticals, with the education and professional standards that will enable them to reach their full potential in their chosen field

To develop and promote the International Customer Service Standard certification programs, which will help organisations develop and sustain a customer ethos through improvements to the design, delivery, quality and effectiveness of customer service strategies, policies and systems

To improve knowledge of the components of customer service excellence through research, training and development programmes

Our Skills

CONSULTING

90%

TECHNOLOGY

100%

TRAINING

85%

STRATEGY

95%

TruBizSol organised!

Don Peppers tour to India

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