An entrepreneur with four successful start-ups: Motif Inc., HCL BPO in Australia & NZ and Godrej Repro Division and Ricoh in India.
Extensive experience of guiding various businesses on strategic change including leveraging the potential of technology for strategic advantage.
Made customers strive for higher goals and guided them through difficult decisions and trade-offs.
Advised wide range of customers including global corporations, governments, trade missions, public sector companies, privately held companies and aid agencies.
Have been in APAC region for over 14 years worked in Australia, New Zealand, Singapore, Malaysia, Hong Kong and Philippines.
To develop people, systems and standards to enhance performance for operations that support the customer experience by providing e2e contact centre solutions
To promote customer service as a profession and to improve the level of its practitioner’s professionalism through assessment, accreditation and certification
To provide people working directly or indirectly in customer service in all industry verticals, with the education and professional standards that will enable them to reach their full potential in their chosen field
To develop and promote the International Customer Service Standard certification programs, which will help organisations develop and sustain a customer ethos through improvements to the design, delivery, quality and effectiveness of customer service strategies, policies and systems
To improve knowledge of the components of customer service excellence through research, training and development programmes